20% off Everything Sitewide + A Free Set of Bearings with Every Board Order (While Supplies Last)

Warranty and Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, unless the item is defective it item must be unused and in the same condition that you received it. If the item is defective contact us at orders@nelsonlongboards.com with a description and pictures of the issue. Claims will be handles on a case by case basis to determine if the item is defective, if so the item will be replaced.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@nelsonlongboards.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nelsonlongboards.com and send your item to: 2615 River Road, Suite 12 Cinnaminson New Jersey US 08077.

To return your product, you should mail your product to:
Nelson Longboards
2615 River Road, Suite 12
Cinnaminson New Jersey US 08077

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.